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Why are Garmin/Samsung datasets empty?

Empty datasets often mean the user connected the wrong provider account.

Empty datasets often mean the user connected the wrong provider account.

  • Ask them to sign out and back into the provider app to confirm which account/email is in use. On mobile, deep-linking sends them to the right account.

  • For Samsung, also confirm data sharing between Samsung Health and Health Connect is enabled, otherwise no data flows.

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