> For the complete documentation index, see [llms.txt](https://docs.tryterra.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tryterra.co/help-center/help-topics/no-data/connected-but-no-data-arriving/samsung-direct-route-recommended.md).

# Is there a more reliable Samsung Health connection path?

When Samsung via Health Connect is unreliable, the recommended path is Terra's direct Samsung Health route, which does not require Health Connect and delivers…

When Samsung via Health Connect is unreliable, the recommended path is **Terra's direct Samsung Health route**, which does not require Health Connect and delivers data more reliably.

{% stepper %}
{% step %}
**Apply for direct access** via the Samsung business-partner program.
{% endstep %}

{% step %}
Use the dedicated [SDK build](https://docs.tryterra.co/health-and-fitness-api/mobile-only-sources) referenced in the mobile docs.
{% endstep %}
{% endstepper %}

In the meantime, verify Health Connect is installed, permissions are granted between Samsung Health and Health Connect, and background delivery is configured.