> For the complete documentation index, see [llms.txt](https://docs.tryterra.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tryterra.co/help-center/help-topics/no-data.md).

# My data isn't arriving

Data not showing up, stopped, delayed, or missing from payloads.

Data not showing up, stopped, delayed, or missing from payloads.

{% prompt description="Triage a user with no data arriving" icon="terminal" openInAIProviders="true" defaultExpanded="full" %}

```markdown
No data is arriving for user 8f2a1c. Check whether the connection is active, whether any deliveries failed, and what the last event Terra sent was.

Use the Terra CLI: brew install tryterra/tap/terra, or npm install -g @tryterra/cli, then terra login. Run terra docs ask --question "<question>" for anything you need from the Terra docs, and terra <command> --help for usage.
```

{% endprompt %}

## Topics

{% content-ref url="/pages/nmzcRaYs57yK5ncgMM6A" %}
[Connected but no data arriving](/help-center/help-topics/no-data/connected-but-no-data-arriving.md)
{% endcontent-ref %}

{% content-ref url="/pages/35FZEydwK4FcmUDEnyOq" %}
[Webhooks & background delivery stopping](/help-center/help-topics/no-data/webhooks-background-delivery-stopping.md)
{% endcontent-ref %}

{% content-ref url="/pages/J16vziCMbCOaVJOYibby" %}
[Connections expiring & disconnecting](/help-center/help-topics/no-data/connections-expiring-disconnecting.md)
{% endcontent-ref %}

{% content-ref url="/pages/KEIjOrczpGthmm1Hyhcn" %}
[Historical backfill returns nothing](/help-center/help-topics/no-data/historical-backfill-returns-nothing.md)
{% endcontent-ref %}

{% content-ref url="/pages/C2w4EpnIZwCC4O35meRj" %}
[Missing fields & data types in payloads](/help-center/help-topics/no-data/missing-fields-data-types-in-payloads.md)
{% endcontent-ref %}

{% content-ref url="/pages/q6TyQFZFmvYbCu9MzqX5" %}
[Auth, scopes & user ID matching](/help-center/help-topics/no-data/auth-scopes-user-id-matching.md)
{% endcontent-ref %}

{% content-ref url="/pages/TNrgYB7hniPnNehRbBjB" %}
[Delivery delays & lag](/help-center/help-topics/no-data/delivery-delays-lag.md)
{% endcontent-ref %}