My data isn't arriving

Data not showing up, stopped, delayed, or missing from payloads.

Data not showing up, stopped, delayed, or missing from payloads.

Triage a user with no data arriving

No data is arriving for user 8f2a1c. Check whether the connection is active, whether any deliveries failed, and what the last event Terra sent was.

Use the Terra CLI: brew install tryterra/tap/terra, or npm install -g @tryterra/cli, then terra login. Run terra ask "<question>" for anything you need from the Terra docs, and terra <command> --help for usage.

Topics

Connected but no data arrivingWebhooks & background delivery stoppingConnections expiring & disconnectingHistorical backfill returns nothingMissing fields & data types in payloadsAuth, scopes & user ID matchingDelivery delays & lag