Why does the provider sign-in form clear my password?

When a provider's sign-in form clears the password or the continue button stays greyed out with no Terra error, the issue is on the provider's side.

When a provider's sign-in form clears the password or the continue button stays greyed out with no Terra error, the issue is on the provider's side.

• A cleared password usually means the email/password combination is incorrect. The user should reset or verify their credentials directly with the provider, then retry.

• A greyed-out continue button is usually the provider's redirect page still loading. Retry once it fully loads.

Opening the connection flow in the device's native browser is a useful additional debugging step.