> For the complete documentation index, see [llms.txt](https://docs.tryterra.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tryterra.co/help-center/help-topics/billing-account/support-and-getting-help/support-channels-and-sla.md).

# How do I contact Terra support?

Terra has no public Discord or community channel, and support runs through the dashboard ticketing system.

Terra has no public Discord or community channel, and support runs through the dashboard ticketing system.

On the **standard support plan** there are no guaranteed response-time SLAs, so reply times vary with volume and complexity. Issues are still actively triaged and escalated to engineering as needed.

Dedicated real-time channels (for example a shared Slack) with 24/7 developer support and SLAs are available on the **Enterprise plan**. An account manager can walk you through that option.