> For the complete documentation index, see [llms.txt](https://docs.tryterra.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tryterra.co/faq/help-topics/something-else/docs-support-and-getting-help/duplicate-ticket-handling.md).

# What happens to a duplicate ticket I filed?

Duplicate tickets are **closed and merged into the original thread**, so all context and the ongoing investigation stay in one place.

Your earlier ticket remains in the queue and work continues there. **Bumping the original thread** is the fastest way to flag urgency.


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