> For the complete documentation index, see [llms.txt](https://docs.tryterra.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tryterra.co/faq/help-topics/no-data/connected-but-no-data-arriving/wrong-provider-account-connected.md).

# Why are Garmin/Samsung datasets empty?

Empty datasets often mean **the user connected the wrong provider account**.

* Ask them to sign out and back into the provider app to confirm which account/email is in use. On mobile, deep-linking sends them to the right account.
* For Samsung, also confirm data sharing between Samsung Health and Health Connect is enabled, otherwise no data flows.