> For the complete documentation index, see [llms.txt](https://docs.tryterra.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tryterra.co/faq/help-topics/no-data/connected-but-no-data-arriving/samsung-direct-route-recommended.md).

# Is there a more reliable Samsung Health connection path?

When Samsung via Health Connect is unreliable, the recommended path is **Terra's direct Samsung Health route**, which does not require Health Connect and delivers data more reliably.

{% stepper %}
{% step %}
**Apply for direct access** via the Samsung business-partner program.
{% endstep %}

{% step %}
Use the dedicated [SDK build](https://docs.tryterra.co/health-and-fitness-api/mobile-only-sources) referenced in the mobile docs.
{% endstep %}
{% endstepper %}

In the meantime, verify Health Connect is installed, permissions are granted between Samsung Health and Health Connect, and background delivery is configured.