> For the complete documentation index, see [llms.txt](https://docs.tryterra.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tryterra.co/faq/help-topics/connecting/oauth-webview-and-sign-in-failures/provider-signin-form-fails-credentials.md).

# Why does the provider sign-in form clear my password?

When a provider's sign-in form clears the password or the continue button stays greyed out with no Terra error, **the issue is on the provider's side**.

* A cleared password usually means the email/password combination is incorrect. The user should reset or verify their credentials directly with the provider, then retry.
* A greyed-out continue button is usually the provider's redirect page still loading. Retry once it fully loads.

Opening the connection flow in the device's native browser is a useful additional debugging step.