> For the complete documentation index, see [llms.txt](https://docs.tryterra.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tryterra.co/faq/help-topics/connecting/choosing-and-managing-connections-in-the-widget/provider-enabled-mismatch-or-missing-source.md).

# Why is a provider missing from the Connect widget?

If a provider is missing from the widget, or a widget session looks expired immediately for one provider while others work, the source is either **not enabled** or **enabled under a different environment**.

{% stepper %}
{% step %}
Confirm the provider is enabled under [Connections > Add](https://github.com/tryterra/api-faqs/blob/main/dashboard/connections/README.md) in the dashboard.
{% endstep %}

{% step %}
Ensure the `dev-id` used to generate the [widget session](https://docs.tryterra.co/health-and-fitness-api/user-authentication/implementation-terra-widget) matches the [environment](https://docs.tryterra.co/health-and-fitness-api/integration-setup/understanding-terra-environments) where that provider is enabled. Testing and production are separate.
{% endstep %}
{% endstepper %}