> For the complete documentation index, see [llms.txt](https://docs.tryterra.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tryterra.co/faq/help-topics/billing-account/support-and-getting-help/support-channels-and-sla.md).

# How do I contact Terra support?

Terra has no public Discord or community channel, and support runs through the dashboard ticketing system.

On the **standard support plan** there are no guaranteed response-time SLAs, so reply times vary with volume and complexity. Issues are still actively triaged and escalated to engineering as needed.

Dedicated real-time channels (for example a shared Slack) with 24/7 developer support and SLAs are available on the **Enterprise plan**. An account manager can walk you through that option.