> For the complete documentation index, see [llms.txt](https://docs.tryterra.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tryterra.co/faq/readme.md).

# Help Center

<h2 align="center">What can we help you find?</h2>

<p align="center">Browse the categories below, or ask the assistant anything.</p>

<p align="center"><button type="button" class="button primary" data-action="ask" data-icon="gitbook-assistant">Ask a question…</button></p>

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h3><i class="fa-code" style="color:$primary;">:code:</i></h3></td><td><h4><strong>API, SDK &#x26; data formats</strong></h4></td><td>The API, the SDKs, data fields, formats and provider coverage.</td><td><a href="/pages/VRuVEZHe8m3vr7EcAyxQ">/pages/VRuVEZHe8m3vr7EcAyxQ</a></td></tr><tr><td><h3><i class="fa-wifi-slash" style="color:$primary;">:wifi-slash:</i></h3></td><td><h4><strong>My data isn't arriving</strong></h4></td><td>Data not showing up, stopped, delayed, or missing from payloads.</td><td><a href="/pages/51w1zYfrApWew5JcSU6q">/pages/51w1zYfrApWew5JcSU6q</a></td></tr><tr><td><h3><i class="fa-plug" style="color:$primary;">:plug:</i></h3></td><td><h4><strong>Connecting a provider</strong></h4></td><td>Connecting providers, the auth widget, credentials, OAuth and approvals.</td><td><a href="/pages/IyjT63kVGmOPriLEWlrw">/pages/IyjT63kVGmOPriLEWlrw</a></td></tr><tr><td><h3><i class="fa-gear" style="color:$primary;">:gear:</i></h3></td><td><h4><strong>Billing &#x26; account</strong></h4></td><td>Your dashboard account, API keys, environments and going to production.</td><td><a href="/pages/VmnX7xe3GuOkMsT2U1eU">/pages/VmnX7xe3GuOkMsT2U1eU</a></td></tr><tr><td><h3><i class="fa-webhook" style="color:$primary;">:webhook:</i></h3></td><td><h4><strong>Webhooks &#x26; destinations</strong></h4></td><td>Webhook delivery, storage destinations, signatures, retries and routing.</td><td><a href="/pages/g3AEsGDFRIa1d3Yy5KJH">/pages/g3AEsGDFRIa1d3Yy5KJH</a></td></tr><tr><td><h3><i class="fa-circle-question" style="color:$primary;">:circle-question:</i></h3></td><td><h4><strong>Something else</strong></h4></td><td>Subdomains, realtime, widgets and getting help.</td><td><a href="/pages/Esb0RjaFRxOR0tvxyeRe">/pages/Esb0RjaFRxOR0tvxyeRe</a></td></tr></tbody></table>

### Popular articles

{% content-ref url="/pages/jmat0zSZSXXdRVh5pDeG" %}
[Why are so many data fields null?](/faq/help-topics/data-api-sdk/data-model-fields-and-units/null-fields-are-provider-dependent.md)
{% endcontent-ref %}

{% content-ref url="/pages/IuTmKR6P0uv8PGQU1tIq" %}
[Can I connect Apple Health from a web app?](/faq/help-topics/data-api-sdk/mobile-sdk-setup-permissions-and-crashes/mobile-only-sources-need-sdk-not-web-or-rest.md)
{% endcontent-ref %}

{% content-ref url="/pages/Uc2tJrMPfgHJA7OMZstR" %}
[Why does Health Connect re-prompt permissions on init?](/faq/help-topics/data-api-sdk/mobile-sdk-setup-permissions-and-crashes/permission-prompt-reappears-on-init.md)
{% endcontent-ref %}

{% content-ref url="/pages/oz78tUzOWlaCozkuByah" %}
[Why are daily step totals inconsistent across webhooks?](/faq/help-topics/data-api-sdk/webhooks-dedup-and-sync-reliability/daily-payload-cumulative-overwrite-by-day.md)
{% endcontent-ref %}

{% content-ref url="/pages/viTb59czGBmEXZLYfih1" %}
[How do I make production sync reliable?](/faq/help-topics/data-api-sdk/webhooks-dedup-and-sync-reliability/webhooks-as-primary-source-best-practice.md)
{% endcontent-ref %}

{% content-ref url="/pages/uaAqkTMPhfzpZ06Zw3pE" %}
[Why does the Flutter SDK fail in release but work in debug?](/faq/help-topics/data-api-sdk/mobile-sdk-setup-permissions-and-crashes/android-release-proguard-r8-keep-rules.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.tryterra.co/faq/readme.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.